Complaints Policy
We take pride in the work we do for our clients and we would hope that no-one has cause for complaint.
However if you have a complaint about us please contact our Complaints Manager with details. We have an internal complaints procedure and will try to resolve your complaint quickly and fairly.
We are members of the Financial Ombudsman Service (FOS), an external disputes resolution body.
the FOS is located at level 5, 31 Queen Street, Melbourne Vic, 3000. Phone 1300 780 808, Fax 03 9613 6399, Website www.fos.org.au